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TERMS AND CONDITIONS

1. Orders & Payments

  • Customers are required to pay PKR 500 advance at the time of placing an order.

  • The remaining balance must be cleared before delivery/shipping.

  • Payments can be made via Easypaisa, or JazzCash.

2. Handmade & Unique Products

  • All artworks are 100% handmade and one-of-a-kind.

  • Slight variations in texture, shades, or detailing are part of the creative process and are not considered defects.

3. Shipping & Delivery

  • Standard delivery time: 2–5 business days within Pakistan.

  • Shipping charges may apply and will be calculated at checkout.

  • We are not responsible for courier delays once the parcel has been dispatched.

4. Returns & Refunds

  • Since all artworks are exclusive handmade pieces, we do not accept returns once the product is delivered.

  • Refunds are only applicable in case of damaged delivery (proof required within 24 hours).

  • The advance payment (PKR 500) is non-refundable if the customer cancels the order after confirmation.

5. Custom Orders

  • For customized artwork, full details must be provided at the time of order.

  • Advance payments for custom pieces are non-refundable.

6. Contact & Support

For queries, orders, or issues, please contact us via:

📧 Email: zyntra1704@gmail.com